Privacy Policy

When you use our Services, your privacy matters.

At Creative Newtech, we ensure that your Personal Information is protected and used
responsibly when you engage with our Services. Our aim is for you to feel informed. The
Privacy Policy of Creative Newtech ('Creative Newtech,' 'we,' 'our,' and/or 'us') describes what Personal Information we collect from or about individuals who use our Services and how it is used and shared, and your rights and choices regarding our use of Personal Information.

 As you review this Privacy Policy, keep in mind that it applies to all our Services. This Privacy Policy constitutes an integral part of the Terms of Use that govern your use of the https://cricutindiastore.com website ('our Site') and related services and Cricut products (collectively, our 'Services').

For purposes of this Privacy Policy, “Personal Information” means any information relating to an identified or identifiable individual. PLEASE READ THIS PRIVACY POLICY
CAREFULLY BEFORE USING OUR SERVICES. By using our Services, you acknowledge
that you have read this Privacy Policy and agree to be bound by it. If you do not agree to any of the procedures described in this Privacy Policy, please refrain from using our Services.

1. Personal Information we collect

a. Personal Information you provide to us. Many features of our Services are accessible without registration or disclosure of Personal Information. We collect Personal Information only when you voluntarily provide it, such as when you:

  • Register as a member, providing your name, email address, password, country of
    residence, and information about Cricut products purchased.
  • Register for an event, contest, or sweepstakes, providing your name, email address,
    phone number, and mailing address.
  • Join our electronic mailing list, providing your name and email address. We may track email engagement to improve our Services.
  • Purchase a product or service online, where a third-party payment provider collects
    your payment information to process your order and any related requests.
  • Submit a request or inquiry, providing details of your interactions with our support
    team, including chat transcripts and, if applicable, your phone number.
  • Apply for a job, providing contact information, resume, education, and employment
    experience, either directly or through a third-party platform.

Each of the above means of furnishing Personal Information is referred to as a “Transaction or Request.” You control the decision to disclose your Personal Information. However, without your Personal Information, we will not be able to process your Transaction or Request.

b.  Personal Information we collect when you use our Services. We collect Personal Information about user activities on our Services. For example, our Services automatically collect and log:

“Clickstream data” or usage data for all visitors to our Services, such as IP addresses (which are numerical numbers that are automatically assigned to users’ computers and mobile devices when they are surfing the Internet), page requests, pages visited, content viewed, clicks, and search queries made, etc. This user activity information includes your activity on Design Space, such as selections, design history, and search queries. We also use cookies and web beacons to collect information about user activity on our Services (see Section 6 below for more details).

  • Device information, including browser type, operating system version, phone carrier
    and manufacturer, application installations, device identifiers, mobile advertising
    identifiers, and push notification tokens.
  • Location information inferred from your device, such as general geographic region
    based on your IP address.

c.  Personal Information we receive from third parties.

  • You may post photos, comments, or reviews on our pages through third-party platforms such as Facebook, Twitter, Pinterest, or Instagram. If you provide Personal Information on these platforms or through our ads, both other users and we may view the information you share.
  • We may receive additional Personal Information about you, such as demographic data, from third parties like data or marketing partners, and combine it with information we already have.

2. Our use of Personal Information

We use Personal Information for the following purposes:

-  To provide, maintain, enhance, and improve our products and our Services.

-  To improve the pages and content of our Services.

-  To administer and maintain operations of our Services.

-  To communicate to our users and members.

-    To administer and manage transactions and relationships with our users and members.

For example, if you:

I.    Provide Personal Information to us in connection with a Transaction or Request, we will use your Personal Information to process, administer, manage, and communicate with you regarding such Transaction or Request.

II.    Register as a member on our Services, we will use your Personal Information to set up, administer, service, and communicate with you regarding your account.

III.    Register to participate in an event, contest, or sweepstakes, and we will use your Personal Information to process your entry and to conduct and administer the event (including, in the case of a contest or sweepstakes, communicating with you in the event you are selected as a winner).

IV.    Join our electronic mailing list, and we will use your Personal Information to send you   our electronic communications, including our newsletters and our company       announcements, notices, and updates.

V.    Purchase a product from us, and we will use your Personal Information to process and fulfil your order, to communicate with you regarding the same, and to provide member care to you. Submit a request or inquiry to us, and we will use your Personal Information to respond to your request or inquiry.

VI.    Provide your email address or mailing address to us, we may use such address to send you notices of a transactional, administrative, or relationship nature or as required by law, such as notice of a material change in this Privacy Policy and/or the Terms of Use for our Services, notice of a security breach that affects your Personal Information stored by or for us, etc.

-  For marketing and advertising purposes, such as developing and providing promotional and advertising materials that may be useful, relevant, valuable, or otherwise of interest to you.

  • To personalize your experience on our Services, such as presenting tailored content.
  • To de-identify, anonymize and/or aggregate Personal Information collected through our Services and use it for our business purposes.
  • To find and prevent fraud and respond to trust and safety issues that may arise.
  • For compliance purposes, including enforcing our Terms of Use or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
  • For other purposes for which we provide specific notice at the time the Personal Information is collected

3. Disclosure to Third Parties outside Cricut and Creative Newtech

We share or otherwise disclose Personal Information we collect from or about you as described below or otherwise disclosed at the time of the collection.

  •  Disclosure to Affiliates: We may share any Personal Information we receive with our affiliates for any of the purposes described in this Privacy Policy.
  • Disclosure to Co-Sponsors: From time to time, we may co-sponsor (online and offline) events and/or product/service offerings with non-affiliated third parties. If you participate in such co-sponsored events or offerings, any Personal Information we collect from you based on your participation may be shared with our co-sponsors, who may use such Personal Information for their own marketing and advertising purposes.
  • Disclosure to Service Providers: We may disclose your Personal Information to our outside vendors, service providers and contractors who need to access such Personal Information to perform their services (including, without limitation, transaction/payment processing, financing offers, order fulfilment, survey/contest/sweepstakes administration and prize fulfilment, data research and analysis, data collection and processing, data storage, data security, hosting and technical support for our Services, and marketing and advertising support) to us (hereinafter collectively as “Service Providers”). For example, we may use a marketing firm to conduct online surveys from time to time.
  • Disclosure to Other Users: Please note that any Personal Information that you post in any public, community, or interactive areas on our Services (e.g., chat rooms, bulletin boards, message boards, and discussion groups) will be accessible to, and may be collected and used by, others and may result in unsolicited or unwanted messages or contact from others. Accordingly, please exercise caution when providing Personal Information in any public, community, or interactive areas on our Services.
  • Disclosure to Analytics Partners: We use analytics services, such as Google Analytics, to collect and process certain data. These services may also collect Personal Information about your use of other websites, apps, and online resources. You can learn about Google’s practices at https://www.google.com/policies/privacy/partners/ and opt out by downloading the Google Analytics opt-out browser add-on available at https://tools.google.com/dlpage/gaoptout.
  • Disclosure to Advertising Partners: We work with third-party advertising partners to show you ads that we think may interest you. These advertising partners may set and access their own cookies, pixel tags, and similar technologies on our Services, and they may otherwise collect or have access to your Personal Information, which they may collect over time and across different online services. If you do not wish to receive personalized ads, please visit their opt-out pages to learn about how you may opt out of receiving web-based personalized ads from member companies.
  • Disclosure As Required by Law and Similar Circumstances: We may access, preserve, and disclose your Personal Information to others if doing so is required by law or, in our good faith belief, is reasonably necessary to: (i) comply with legal process (including a court order or subpoena); (ii) cooperate with law enforcement; (iii) enforce this Privacy Policy and/or the Terms of Use for our Services; (iv) respond to an emergency; or (v) protect the rights, property, or safety of Creative Newtech, one or more members of our users and members, and/or the public.
  • Disclosure in a Merger, Sale, or Other Asset Transfers: In addition, we may disclose and transfer your Personal Information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we (or parts of our businesses) are sold or transferred to, merged with, or acquired by a third party. Upon such transfer, the privacy policy of the acquiring entity may govern the further use ofyour Personal Information.
  • Disclosure with Consent: We may also disclose Personal Information from or about you or your devices with your permission.

4. Your Choices

-    Information Access. If you wish to check, update, or correct your Personal Information (such as name, address, phone number, or payment information) previously provided to us, you may send your request to us via email at cricut@creativenewtech.com or via postal mail at Creative Newtech Limited, 3rd & 4th Floor, Plot No. 137AB, Kandivali Co Op Industrial Estate Limited, Charkop, Kandivali West, Mumbai – 400 067. We will endeavour to process your request as soon as possible after receipt. Also, if you have an active account on our Services, you may log in to review, update, and correct your account information. For other Personal Information, we will provide you with access, except as follows: (i) we may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by law.

-    Opt-Out for Email Marketing. You can unsubscribe from receiving marketing emails from us by sending your request to us via email at cricut@creativenewtech.com or via postal mail at Creative Newtech Limited, 3rd & 4th Floor, Plot No. 137AB, Kandivali Co Op Industrial Estate Limited, Charkop, Kandivali West, Mumbai – 400 067, or by using any opt-out means (e.g., an “unsubscribe” link) provided in a marketing email. Please note, however, that unsubscribing will not stop email communications from us relating to your Transaction or Request, of a transactional, administrative, or relationship nature, or as required by law, such as notice of a material change in this Privacy Policy and/or the Terms of Use for our Services.

-    Cancellation of Account/Deletion of Information. If you wish to cancel your account on our Services and delete your Personal Information previously provided to us, you may do so by (1) logging into your Cricut account and selecting “Delete Account’’, or (2) sending your request in writing to us via email at cricut@creativenewtech.com. Doing so by way of your Cricut account settings happens systematically, whereas doing so via e-mail may require identity verification and will be processed as soon as possible after receipt. Notwithstanding the above, we reserve the right to retain your Personal Information if doing so is required by law or to comply with legal process (including a court order or subpoena), a legitimate law enforcement need, or for legitimate business purposes.

5. Data Retention

We make it a priority to protect your Personal Information and use it in the way our members would expect. Your Personal Information is retained to allow for financial transactions and to allow Creative Newtech to provide our Services for up to 5 years after you have actively engaged with our Services, or until you request otherwise, unless we are required by law to keep this Personal Information for a longer period. When determining the specific retention period, we take into account various criteria, including the type of service provided to you, the nature and length of our relationship with you, and mandatory retention periods required by law and the statute of limitations.

6. Security

Creative Newtech understands the importance of protecting the security and integrity of the Personal Information shared with us and will endeavour to safeguard it. It is also essential that you protect your password and your computer from unauthorized access. We urge you to keep your account login information in a safe place and not to divulge it to anyone. Also, remember to sign off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or using one in a public place such as a library or an Internet cafe.

Unfortunately, however, no data transmission over the Internet and no data storage can be 100% secure. Consequently, while Creative Newtech will endeavour to safeguard your Personal Information, Creative Newtech cannot guarantee the absolute security of such Personal Information.

7. Use of Cookies & Similar Tracking Technologies

I. We treat information collected by cookies and other technologies (such as pixel tags and web beacons) as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered Personal Information under local law, we treat them as Such.

a. Cookies: We may send cookies, which are small pieces of data, to your web browser to facilitate your use of our Services. Cookies help us deliver content specific to your interests and permit our servers to recall information from your prior visits to our Services. Cookies are also used to direct members to social ads and initiate emails based on your shopping preferences. We may use information collected from cookies together with the personal information we have collected from you. You can choose whether to accept cookies by adjusting the settings of your browser. If your browser is set to reject cookies, you may not have full functionality of all areas within our Services. By using our Services, you consent to our use of cookies and our processing of Personal Information collected through such cookies, in accordance with this Privacy Policy. You can withdraw your consent at any time by deleting the cookies you have placed and disabling cookies in your browser, or as explained below. You can change your browser settings to block or notify you when you receive a cookie, delete cookies, or browse our Services using your browser’s anonymous usage setting. Please refer to your browser instructions or help screen to learn more about how to adjust or modify your browser settings. If you do not agree to our use of cookies or similar technologies that store information on your device, you should change your browser settings accordingly.

Below is an overview of the types of cookies that we and third parties may use to collect information.

  • Strictly necessary cookies: Some cookies are strictly necessary to make our Services available to you. We cannot provide you with our Services without these types of cookies.
  • Functional cookies: These are used to recognize you when you return to our Services. This enables us to adapt our content to you and remember your preferences (for example, your language or region).
  • Analytical or Performance cookies: We also use cookies for website and app analytics purposes in order to operate, maintain, and improve our Services. We may use our own analytics cookies or third-party analytics providers, such as Google Analytics, to collect and process certain analytics data on our behalf. These providers may also collect information about your use of other websites, apps, and online resources.

Where required by local law, we obtain your consent to use cookies.

b. Web Beacons: Web beacons are small bits of code embedded in web pages or in emails. We may use web beacons to deliver or communicate with cookies, to count users who have visited a web page, and to understand usage patterns. We may also include web beacons in emails to learn if messages have been opened, acted on, or forwarded. Web beacons cannot be declined when delivered via a regular web page. However, web beacons can be refused when delivered via email. If you do not wish to receive web beacons via email, you will need to disable HTML images or refuse HTML (select Text only) emails via your email software.

c. Third-Party Advertisements: We may also use third-party advertisements and advertisers on our Services. Some of these advertisers may use technology such as cookies and web beacons when they advertise on our Services, which will also send these advertisers (such as Google through the Google AdSense program) information, including your IP address, your ISP, and the browser you used to visit our site. This is generally used for geotargeting purposes (showing New York real estate ads to someone in New York, for example) or showing certain ads based on specific sites visited (such as showing cooking ads to someone who frequents cooking sites).

8. Third-party Websites and Third-party Applications

 Our Services may (i) contain links to third-party sites; and (ii) include applications that are developed and hosted by third parties that are not owned or controlled by or affiliated with Creative Newtech. Creative Newtech is not responsible for the privacy practices of such third-party sites or applications. Once you enter such a third-party site or enlist such a third-party application, this Privacy Policy will no longer apply, and the privacy policy of that third-party will govern any Personal Information collected from or about you on that third-party site. You access such third-party sites and applications entirely at your own risk. We encourage you to read the privacy policy for a third-party site and application before disclosing any Personal Information on such site.

9. Children’s Privacy

Our Services are not designed or intended for children under the age of 18 years of age, and we do not knowingly collect, maintain, or use Personal Information from children under 18. Children under the age of 18 are not permitted to register on our Services. If you learn that a child has provided us with Personal Information in violation of this Privacy Policy, then you may alert us at cricut@creativenewtech.com.

10. Changes to Privacy Policy

We reserve the right to modify this Privacy Policy from time to time in our sole discretion. For example, we may amend this Privacy Policy to address new developments in applicable consumer privacy laws or to conform to changing industry practices. If we materially change how we use or share Personal Information previously collected from you through our Services, we will announce and post such changes on our Services for the general public. If you are a registered user, we may also notify you of the changes via email and ask you to affirmatively consent to and accept them at the time of your next account login on our Services. By continuing to use our Services, you are bound by this Privacy Policy as modified.

11. Our Contact Information

Should you have questions about this Privacy Policy or our Personal Information collection, use, and disclosure practices, you may contact us as follows:  cricut@creativenewtech.com  or via postal mail at Creative Newtech Limited, 3rd & 4th Floor, Plot No. 137AB, Kandivali Co Op Industrial Estate Limited, Charkop, Kandivali West, Mumbai – 400 067.